Please use the primary member's Date of Birth. The person who is the main plan holder.
On desktop devices please format the date of birth like this MM/DD/YYYY. Example 06/01/1980.
When entering your Date of Birth on a mobile device, please note that depending on your device brand, the user experience is different. Apple users will have a scrollable date picker. Android users will have to tap the year to select, then scroll sideways (using arrows) to choose month and day.
Make sure there are NO blank spaces in username or password. Blank spaces can result in processing errors.